Who we are
Our website address is: https://citypalacespa.com
Thank you for choosing City Palace SPA. Our commitment is to protect your privacy and maintain the confidentiality of your personal information. This Privacy Statement outlines how we collect, use, and protect the information you provide when using our services or visiting our website.
Collection of Information
We may collect personal information from you when you schedule an appointment or interact with our website. This information may include your name, email address, phone number, and credit card details. This information is crucial for processing appointment requests and ensuring your satisfaction at our facility.
Appointment Scheduling
While walk-ins are welcome, we recommend scheduling an appointment to secure your preferred time slot. You can schedule appointments by phone or online. A major credit card is necessary to confirm your reservation.
Cancellation and Refund Policy
Cancel appointments up to twelve hours before the scheduled start time. Failure to notify us of cancellations or missing a reservation will result in a 50% charge for the service.
Lateness Policy
Please arrive 5 to 10 minutes before your scheduled appointment to prepare and unwind. We kindly ask that you turn off all electronic devices and mobile phones upon arrival to preserve our tranquil environment.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Upon Arrival
Please arrive 5 to 10 minutes before your scheduled appointment to prepare and unwind. We kindly ask that you turn off all electronic devices and mobile phones upon arrival to preserve our tranquil environment.
Attire & Gift Certificates
Guests may undress to their comfort level during treatments. Our trained staff uses drapes for privacy and comfort.
Present your valid gift certificate number at the time of purchase. Credit card needed for appointment reservations, following our cancellation policy.
Age Requirements
Clients under seventeen require written consent from a parent or guardian. Clients under sixteen must have a parent or guardian present during treatment. Individuals under thirteen not allowed at City Palace SPA.
Health Considerations
Please inform us of any special requirements, allergies, or medical conditions to ensure your safety and well-being during treatments.
Data Security
We prioritize the security of your personal information and implement appropriate measures to prevent unauthorized access, disclosure, modification, or deletion.
Changes to the Policy:
We reserve the right to amend or update this privacy statement at any time. Any changes will be announced on our website. We encourage you to review this policy periodically for updates.
Contact Us
If you have any questions or concerns about our Privacy Statement or how we handle your personal data, please contact us at +880 1822-695384.
Thank you for choosing City Palace SPA. We look forward to providing you with a rejuvenating and tranquil experience.